Privacy Policy

When you register for a SMMSun account, you provide us with your email address and a password of your choosing. This is the minimum information required to create and secure your account.

When you place an order, you provide the public URL or username of the social media account or content you want to boost. We want to be very clear here: we collect the link or username you enter into our order form. We do not collect, store, or have any access to your social media login credentials. We never ask for your Facebook, Instagram, TikTok, YouTube, or any other platform password. If anyone ever contacts you claiming to be from SMMSun and asks for a social media password, it is not us.

When you contact our support team via WhatsApp or email, we retain the content of that communication to help us resolve your issue and improve our service.

SMMSun does not store your full payment details on our servers. When you add funds to your account using bKash, Nagad, Rocket, Upay, Cellfin, Visa, Mastercard, Binance Pay, or Payeer, the transaction is processed through each respective payment provider's own secure system. We receive confirmation of the transaction and the amount, but we do not see or store your full mobile banking PIN, card number, or wallet credentials.

We do retain a record of your transaction history on SMMSun for accounting purposes and to help resolve any payment disputes. This record includes the amount, date, payment method type, and transaction reference number.

Your email address and password are used to create your account, verify your identity when you log in, and communicate with you about your account activity including order confirmations, payment receipts, and support responses.

The social media URL or username you provide when placing an order is used solely to deliver the service you purchased. It is passed to our service delivery system for that specific order. We do not use your order links for any other purpose.

Transaction records are retained to process your payments, maintain your account balance, issue refunds or credits where applicable under our Refund Policy, and resolve any billing disputes. We are required to retain financial records for a reasonable period for accounting and legal compliance purposes.

When you contact our support team, we use the information you share to understand and resolve your issue. We may refer back to previous support conversations if they are relevant to a new issue you raise.

Automatically collected technical data and aggregated analytics help us understand how our platform is being used, which services are most popular, where users encounter problems, and how we can improve the overall experience. This analysis is done at an aggregated level and does not involve profiling individual users.

IP addresses and technical logs are used to detect and prevent fraudulent activity, unauthorised access attempts, and abuse of our platform. If we detect activity that suggests a security threat, we use this information to investigate and respond.

We may occasionally send you important information about changes to our platform, updated policies, service disruptions, or new features that are relevant to your use of SMMSun. These are service communications, not marketing emails. You cannot opt out of essential service communications while you hold an active account.

When you make a payment on SMMSun, your transaction is processed through the relevant payment provider, such as bKash, Nagad, Rocket, Visa, or Mastercard. Each provider receives the information necessary to process your transaction according to their own privacy policies and security standards. SMMSun does not control how these providers handle data on their end.

SMMSun works with a network of service providers to deliver the social media growth services you order. When you place an order, the public URL or username you provided is shared with the relevant delivery partner for fulfilment purposes only. These partners do not receive your name, email address, or any other personal account information.

We use standard web analytics tools to understand traffic and usage patterns on our site. These tools may collect anonymised, aggregated data about site visits. They do not receive personally identifiable information such as your name or email address.

If we are required by law, court order, or government authority in Bangladesh to disclose certain information, we will comply with that legal obligation. We will notify you of such a request where we are legally permitted to do so.

In the event that SMMSun is acquired, merged with another company, or undergoes a significant business restructure, your data may be transferred to the new entity as part of that process. We would notify you of any such change and ensure that your data continues to be handled in accordance with this Privacy Policy.

You have the right to request a summary of the personal data SMMSun holds about you. To make this request, contact us through our Contact Us page with your registered email address and we will respond within a reasonable timeframe.

If any personal data we hold about you is inaccurate or outdated, you have the right to request that we correct it. You can update your email address directly from your account settings. For other corrections, contact our support team.

You have the right to request that we delete your personal data and close your SMMSun account. We will process deletion requests subject to any legal obligations that require us to retain certain records, such as financial transaction history. To request account deletion, contact us through our Contact Us page.

Where we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that occurred before the withdrawal.

If you believe we have handled your personal data in a way that violates your rights, you have the right to raise a complaint. We encourage you to contact us directly first so we can attempt to resolve the issue. If you remain unsatisfied, you may escalate the matter to the relevant authorities in Bangladesh responsible for data protection and digital security.